Frequently Asked Questions
1. What is uClean.io?
uClean.io is a smart eco-cleaning platform combining IoT devices, green detergents, and intelligent scheduling.
2. How do I calculate my cleaning cost?
Use our Cleaning Cost Calculator: enter area, pets, soil level, and staff preference to get an instant quote.
3. What eco-friendly detergents do you use?
We use certified biodegradable detergents free from phosphates, sulfates, and harmful chemicals.
4. Can I schedule recurring cleanings?
Yes! Choose monthly, quarterly, or annual plans under Eco-Care Subscription for automatic scheduling.
5. Do you offer robot-only cleaning?
Absolutely—select the robot staff preference for a fully automated, hands-off experience.
6. Is there a satisfaction guarantee?
We guarantee 100% satisfaction: if you’re not happy, we’ll make it right at no extra cost.
7. How do I integrate with my smart home?
uClean.io supports Home Assistant, Apple HomeKit, SmartThings, Alexa, and Google Home integration.
8. Do you have a mobile app?
Yes, download our iOS and Android apps to manage and monitor services on the go.
9. How noisy are the cleaning robots?
Our robots operate at low decibel levels (below 55 dB), suitable even during quiet hours.
10. What safety protocols do you follow?
All robots and staff comply with health and safety standards, including remote diagnostics and sanitation.
11. How long does a cleaning take?
Average cleaning time is 1 hour per 100 m²; heavy soil or additional services may increase duration.
12. Can I customize my cleaning plan?
Yes—add-on services like window, carpet, or deep-cleaning can be selected during booking.
13. What if my IoT device malfunctions?
Our support team diagnoses remotely; if needed, a technician will replace or repair on-site.
14. Are consumables included?
Yes, all detergents, filters, and consumables are included in the quoted price.
15. Can I pause or cancel my subscription?
You can pause or cancel anytime via your account settings without penalties.
16. Do you offer one-time cleanings?
Yes—select a one-time service option in the Cleaning Cost Calculator and book instantly.
17. How secure is my personal data?
We use industry-standard encryption and comply with GDPR for all data handling.
18. What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
19. Can I gift a subscription?
Gift subscriptions are available—choose gift option during checkout for special packaging.
20. Do you serve commercial properties?
Yes, we offer tailored commercial cleaning packages—contact sales for a custom quote.
21. How do I provide feedback?
Use the feedback form in your account dashboard or email support@uclean.io.
22. Are there discounts for referrals?
Yes, refer a friend and both receive 10% off your next service.
23. Can I upgrade my plan anytime?
You can upgrade or downgrade plans anytime; changes apply from the next billing cycle.
24. Do you offer emergency cleanings?
Emergency or same-day cleanings are available based on availability.
25. How do I track my cleaning in real time?
Track robot progress and service status via our web or mobile dashboard.
26. What if I move to a new address?
Update your address in account settings; services will transfer seamlessly within service areas.
27. Do you offer eco-friendly packaging?
Yes, all deliveries use recyclable or reusable packaging to minimize waste.
28. Are your staff background-checked?
All technicians undergo thorough background checks and training before deployment.
29. How often are gadgets updated?
We release firmware updates monthly and recommend enabling auto-updates in settings.
30. How do I reach customer support?
Reach us 24/7 via chat, email at support@uclean.io, or call our hotline.
